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Shipping & General FAQ
When will my item(s) ship?
Each product has its own standard turn time, listed in the product description. These are listed in business days, as we don’t operate the press on the weekends.
What happens if my package says it was delivered, but I didn’t receive it?
Unfortunately, we are not responsible for what happens once a package has left our facility due to third-party shippers (we mostly use USPS and UPS), or if items are stolen. We are happy to help open a claim with UPS or USPS if this happens. To help prevent these rare occurrences, please make sure that your address is correct, and that mail is delivered in a safe and secure location. Often, our packages require a signature for delivery. We will not reprint anything for free because of a lost or stolen package.
Do you ship internationally?
Yes, contact us ahead of ordering for a quote on shipping outside of the US.
What is your refund policy?
If you are 100% unsatisfied with your product, please let us know within 3 business days of delivery. If the cut is totally off, please email us a photo so we can find a remedy with our production team. Please note that we cannot guarantee color with digital printing, and cannot reprint items so that they 100% match original files. If you are using stickers as product labels, these are a final sale item. If a sticker says it is weatherproof, we have only tested it for normal wear and elements. If you are using them for product labels or candles, we are not responsible if they do not work (ie: melting, coming off, wear beyond what is reasonable). We suggest ordering a small quantity to test first. In the event of a job being printed incorrectly, Tower Press will, at our discretion, reprint the job or issue a refund. In either case, the printing being credited will need to be returned before a reprint or refund can be processed. We are not responsible if you don't like how your own design looks when printed, unless you have hired us for design work. If we decide a refund is appropriate, please allow for a 2 week process time.
I am a member of the media, and we’d love to feature Tower Press!
AWESOME! Please email info@tower-press.com for any requests. We will usually respond within 24 hours.
Are you an eco-friendly print shop?
All our papers vary in recycle grade (and all kraft items are 100% recycled!). We are always looking for better ways to reduce our carbon footprint, and recycle/reuse all our packing material and boxes. Our goal this year is to become 100% plastic-free. We have an eco-friendly section of our website that highlights all services that are printed on 100% recycled stocks. All our packaging and tape comes from ecoenclose, a sustainable shipping supplies company.
I am local and want to stop by! Can I?
Sure! We’d love to set aside some time to be able to answer your questions, show samples of our work, or meet with you. Please email us ahead of time, we’re a small team and are often busy processing orders but understand the need for a face to face and love visitors! Our studio is open M-Thursday 10am - 6pm and Fridays by appointment. We are located at 141 New Street, Suite 2 in Decatur, right behind Three Taverns Brewery. You can now select "Local Pickup" for online orders so that you aren't charged shipping!
