Shipping & General FAQ
When will my item(s) ship?
Each product has its own standard turn time, listed in the product description. These are listed in business days, as we don’t operate the press on the weekends or national holidays.
What happens if my package says it was delivered, but I didn’t receive it?
Unfortunately, we are not responsible for what happens once a package has left our facility due to third-party shippers (we mostly use USPS and UPS), or if items are stolen. We are happy to help open a claim with UPS or USPS if this happens. To help prevent these rare occurrences, please make sure that your address is correct, and that mail is delivered in a safe and secure location. Often, our packages require a signature for delivery.
Do you ship internationally?
Yes, contact us ahead of ordering for a quote on shipping outside of the US. All customers are responsible for paying any necessary duties and VAT fees.
Can I change or upgrade my shipping method?
Typically this is no problem! Please contact us if you need a different shipping method or expedited shipping.
What is your refund policy?
Due to the nature of manufacturing a custom product, all sales are final once we begin production. We will only issue a refund if you cancel before production or in proofing stages. If you receive a product that in some way does not match the approved layout or has manufacturing issues (ie: chips, broken pieces, tears), please email us a picture, your order number, and a detailed description of the issue. Our team will address it accordingly as soon as possible.
I am local and want to stop by to pick up my order! Can I?
Due to COVID protocols and to ensure the safety of our team, our studios are no longer open to the public. We operate remotely, with the exception of our production houses. All orders ship directly to clients at this time. Our tentative plan will be to reopen studio interaction once the majority of the public has been vaccinated.