ANY PROBLEM WITH AN ORDER SHOULD BE OUTLINED WITHIN 48 HOURS OF RECEIVING THE GOODS.
Failure to inform Tower Press of an issue within 48 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs.
Unfortunately, we are not responsible for what happens once a package has left our facility due to third-party shippers (we mostly use USPS and UPS), or if items are stolen. We are happy to help open a claim with UPS or USPS if this happens. To help prevent these rare occurrences, please make sure that your address is correct, and that mail is delivered in a safe and secure location. Often, our packages require a signature for delivery. We will not reprint anything for free because of a lost or stolen package.
Unless specifically agreed, all invoices are to be paid upfront.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
When placing an order with Tower Press the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.
Tower Press may refuse to produce merchandise & print if the images or content is deemed to be offensive, racist, homophobic, or may incite hatred.