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Custom Printing FAQ
When submitting files for print please submit them as:
A flattened PDF, TIFF, or JPEG file
300 DPI (or PPI) resolution (images taken on your phone will not work)
Sized with a .125" bleed (does not apply to enamel pins or patches)
No crop marks
What are your accepted file formats for printing?
Tower Press prefers flattened PDF, TIFF, or JPEG files unless otherwise specified. Layered files tend to lose elements when re-opened by other programs. For instance, we may not have a particular font you used for a design. If you didn’t flatten your file, our programs will replace this font with a standard font, and we’d never know! We are not responsible for inaccuracies due to files submitted incorrectly. Please refrain from sending screenshots or photos taken on a cell phone. Scans or digital files are best!
What does DPI or PPI mean? What color mode should I send files in?
DPI stands for Dots Per Inch. PPI is another term that means the same thing, Pixels Per Inch. In short, we need files that are designed with a resolution (DPI/PPI) of 300 at minimum. If your file says 72, that’s too low-res for printing (but it’s great for web). Your files MUST be designed at this resolution spec, it’s not something that can be changed after the fact. This ensures your printing comes out nice and crisp! Please design your files in CMYK mode as well.
What is bleed?
“Bleed” refers to that little extra space needed all around an image to account for cutting, so your final size is exact and nothing important is cut off. Size your artwork .125” over your final trim size to be safe. For instance, if you’re ordering a 4x6 postcard, please submit your file at 4.125 x 6.125. Please don’t include crop marks in your design! We don’t need ‘em. Our prepress department does check all files before printing to ensure that everything looks correct. If something looks off, we will be in touch!
Do you color-match?
Enamel pins, roll labels, and screen printing can all be Pantone-matched. This service is included in the enamel pin pricing, but an additional fee is required for Pantone-matching on roll labels and screen printed items. We do not guarantee color-matching on digitally-printed items. This is why it’s important to design your files in CMYK mode! With digital printing (business cards, postcards, brochures, etc), colors can vary slightly between runs.
Will I see a proof?
We offer a digital proof for enamel pins. For any other printing service, we do not offer physical proofs, digital proofs, or press checks. If you require one, please contact us or drop us a note with your order.
I need something printed, but don’t see it on your website!
Email us! We are often able to take on custom jobs.
My file has a centered image with a border around it. That’s going to look great, right?
Probably not. But maybe. We don’t recommend it though! All printed products have a 2mm printing tolerance, which means thin borders or carefully centered graphics may shift or appear uneven on the final product. We’d hate for you to be disappointed, so we recommend eliminating borders altogether from your designs.
Do you print the Tower Press logo or name on any of my items?
Nope! We don’t include our branding on any custom printing. We want YOU to shine!
When will my item(s) ship?
Each product has its own standard turn time, listed in the product description. These are listed in business days, as we don’t operate the press on the weekends.
Can I cancel my job?
No, once an order is placed, we move production very quickly. If you have any questions or concerns, please contact us before placing your order.